Payment Research Analyst

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Barclays is seeking an enthusiastic Payment Research Analyst with focus on strategy and process optimization to join our team in Delaware!

In this role, you will require strong PC skills, particularly in MS Excel, and excellent written and verbal communication abilities. You will be adept at managing multiple tasks and meeting daily deadlines. Additionally, knowledge of core processors like TSYS/FDR and credit card processing is highly valued. You can expect to build and maintain trusted relationships with both internal and external stakeholders, ensuring smooth and efficient payment processes.

To be successful as an Payment Research Analyst, you should possess:

Essential Skills:

• PC skills including use of MS Excel
• Strong Written and verbal communication skills
• Ability to handle a variety of tasks and meet daily deadlines

Some other highly valued skills may include:

• Knowledge of core processor (TSYS/FDR) and other customer applications
• Knowledge of credit card processing
• Ability to build and maintain trusted relationships with internal and external stakeholders

This role is located in Wilmington, Delaware.

Purpose of the role

To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. 

Accountabilities

• Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
• Collaboration with teams across the bank to align and integrate operational processes.
• Identification of areas for improvement and providing recommendations in operational processes.
• Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in banking operations.
• Participation in projects and initiatives to improve operational efficiency and effectiveness.

Analyst Expectations

• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
• Make judgements based on practise and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.