Senior Data Operations Analyst

Join us as a "Senior Data Operations Analyst" at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.

You may be assessed on the key critical skills relevant for success in role, such as experience with SQL and Unix, as well as job-specific skillsets.

To be successful as a "Data Operations Analyst", you should have experience with:

Developing and managing your campaigns

• Proactively monitor and track the outcome of scheduled processes daily (Monday – Friday 8am – 4pm) with issues expected to be raised within an hour of detection and on same day.
• Operate the scheduler change process, including tracking new requests, confirming all governance steps have been performed, and then deploying changes into the scheduler in a controlled way.
• In the event of process failures being detected, promptly communicate this to stakeholders, then perform any agreed action to remediate this issue.
• Continuously maintain documentation for processes that support the scheduler, for instance the program and specification documentation.
• Where required of our area, coordinate the capture of information needed to provide a collective response to impact assessment requests from infrastructure teams.
• In the event of issues being caused by infrastructure, lead the raising of incidents to platform support teams, and regularly communicate progress and outcomes to stakeholders.
• Perform all steps as set out in role process documentation for scheduler management.

Stakeholder Management

Main stakeholders are the Customer Targeting team within Customer Communication Delivery, with the expectation that you support the team through accurately and promptly dealing with scheduled process queries and issues.

Other stakeholders are the multiple support teams we rely upon for the platforms and tools that the team use to execute customer communications. You’ll need to contact them whenever their support is needed with an issue.

On occasion you may need to communicate with processes owners in Barclays UK .

Decision-making and Problem Solving

If a problem is found with a scheduled process then evaluation of the issue and root cause identification should be performed quickly before escalating to the process owner or Team Lead(s), ideally with a recommendation of how to resolve the issue.

It’s important that this evaluation considers a range of possible causes and considers whether multiple issues in a short time could be linked to a common root cause.

Person Specification

• Excellent attention to detail.
• Well organised and diligent when updating documentation.
• Strong written and verbal communication skills with the ability to communicate technical information in a clear and appropriate way to colleagues who may not have the same understanding, as well as share relevant information or updates with the team.
• Ability to problem solve and work under pressure
• Able to build effective and respectful working relationships with colleagues and other teams across geographies and as part of virtual teams. Speaks up to ensure that team processes and controls are followed.

Basic/ Essential Qualifications:

• Strong planning, organisational, and stakeholder management skills
• Good analytical and problem solving skills.
• High attention to detail and quality of work.
• Knowledge and practical experience with SQL syntax and logic

Desirable skillsets/ good to have:

• Practical experience with working with schedulers, such as Unix CRON or Tivoli’s Dynamic Workload Console (TWS)
• Practical experience with Teradata or Hadoop databases, ideally in a commercial environment.
• Practical experience with SAS or R programming languages, ideally in a commercial environment.
• Microsoft Excel to an advanced level.

This role will be based out of Chennai.

Purpose of the role

To build and maintain the systems that collect, store, process, and analyse data, such as data pipelines, data warehouses and data lakes to ensure that all data is accurate, accessible, and secure. 

Accountabilities

• Build and maintenance of data architectures pipelines that enable the transfer and processing of durable, complete and consistent data.
• Design and implementation of data warehoused and data lakes that manage the appropriate data volumes and velocity and adhere to the required security measures.
• Development of processing and analysis algorithms fit for the intended data complexity and volumes.
• Collaboration with data scientist to build and deploy machine learning models.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.