Operational Resilience Manager

Join Barclays as an Operational Resilience Manager within the Tesco Resilience team, supporting the delivery and embedding of the Operational Resilience framework across Barclays UK. This role is responsible for the implementation and ongoing enhancement of Important Business Services (IBS), partnering closely with IBS Owners to ensure resilience controls are effectively executed and regulatory requirements are met. You will assess the impact of operational disruption scenarios, identify and manage resilience risks, maintain resilience data and metadata across key resilience pillars, and provide meaningful insight to senior stakeholders. The role requires proven operational resilience experience, a strong understanding of regulatory expectations and risk management, excellent stakeholder engagement skills, and the ability to operate as a proactive self-starter in a fast-paced environment.

To be successful in this role, you will need the following:

• Understanding of operational resilience, recovery planning, business continuity, and regulatory requirements for critical services.
• Knowledge of UK Operational Resilience regulations.
• Advanced skills in Microsoft Word, Excel, and PowerPoint, with the ability to analyse data, create impactful presentations, and produce high-quality reports and documentation.
• Strong stakeholder management skills, with the ability to influence and collaborate across business and technology teams.
• Experience managing resilience risks, controls, and governance requirements within a regulated environment.

Some other highly valued skills may include:

• Experience supporting resilience governance, assurance, and compliance activities.
• Understanding of third-party, supplier, and technology resilience principles.
• Ability to produce management reporting, analyse data, and provide insights to support decision-making.
• Previous project management experience.
• Experience using Jira and ServiceNow.
• Experience working in Agile environments.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

The successful candidate can be based in Glasgow Campus or Edinburgh (South Gyle Crescent).

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Purpose of the role

To develop, implement, and maintain an effective resilience strategy and Operational Recovery Planning and Incident Management framework aligned to industry leading standards and controls and regulatory expectations, to enable the bank to respond and recover important business services to severe but plausible scenarios, and minimise the impact to customers, clients, colleagues and the wider market.

Accountabilities

• Socialisation and implementation of the resilience strategy and underpinning framework across the firm (e.g. SMRs and delegates, business / function resilience role owners and all colleagues), ensuring compliance to the standard and controls.
• Development and enhancement of the resilience, crisis and incident management framework to uplift recovery and response capabilities to ensure Important Business Services can continue to operate during disruption events to minimise the impact on customers, clients and the market.
• Operational Recovery Planning and Security Incident Management planning standards and controls enhancement according to industry practice, emerging threats and regulatory requirements.
• Provide oversight to the business and technology recovery capability improvements, and uplifts to third-party (suppliers and Financial Market Infrastructure) recovery capabilities to enable Important Business Services to remain within or mitigate impact tolerance thresholds.
• Communication of the firm’s / business’ resilience position (risks and remediation) through clear and transparent scorecards / dashboards to enable effective investment decisions to the Board and Executive Committees, Control Forums and business stakeholders.
• Enhancement of resilience, crisis management and incident response and recovery capability through sophisticated, regular and adequate testing coverage to demonstrate Important Business Services’ ability to recover within impact tolerance for a severe but plausible scenario.
• Assurance that services and products are built resiliently by the business through the change management process (NAPAs, DRAs, material change process).
• Continually remain abreast of resilience and crisis and incident management developments, regulatory policy requirements and the emerging landscape.
• Mitigation of the impact of unexpected incidents by identifying, responding to and enabling the resolution of events that threaten the services, operations, infrastructure, colleagues and clients of the bank.
• Execution of responses to reported incidents and potential threats from various channels including intelligence, email, phone and monitoring systems prioritised by the assessed or actual impact to the bank.
• Documentation and analysis of past prioritised incident details, the steps to resolution and the lessons learnt to support the identification and implementation of preventative measures and process improvements.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions / business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and / or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies / procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc.) to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.