Learning Operations Analyst

Wealth Management Learning Operations Analyst | Barclays

We are looking for an organised and proactive Learning Operations Analyst to support the coordination and delivery of learning activities for operational teams. The role will help colleagues develop the knowledge and skills they need through training, coaching and knowledge-sharing initiatives.

Key accountabilities:

- Coordinate and schedule inductions, training sessions and other learning activities.
- Support the delivery of training, coaching and knowledge-transfer initiatives.
- Maintain accurate learning records, attendance information, schedules and training materials.
- Help ensure learning activities follow internal processes, standards and governance requirements.
- Track training completion and prepare regular updates and reports.
- Communicate with colleagues, managers, trainers and other stakeholders about learning activities.
- Support the identification and follow-up of learning needs within operational teams.
- Assist with reviewing and improving learning materials and processes.
- Manage learning-related queries and provide a helpful and professional service.
- Organise priorities effectively and ensure tasks are completed accurately and on time.

Essential skills and experience:

- Experience in operations, training coordination, learning administration or a similar role.
- Experience scheduling inductions, onboarding or training activities.
- Strong organisational and administrative skills.
- Good attention to detail and record-keeping skills.
- Good communication and stakeholder-management skills.
- Ability to manage several tasks and deadlines.
- Confidence using workplace systems, spreadsheets and reporting tools.
- Ability to work independently and as part of a team.

Desirable experience:

- Experience working in an operational or fast-paced environment.
- Experience using Workday Learning or another learning management system.
- An understanding of learning standards, governance or quality processes.
- Experience preparing basic reports or tracking learning activity.

This role is intended to be based in London, although other locations may be considered for the right candidate.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills.

Purpose of the role

To educate and upskill operational colleagues through training, coaching and knowledge transfer initiatives. 

Accountabilities

• Development of training programmes, workshops and other initiatives to coach and support the knowledge transfer and skill development of the banking operational teams/colleagues.
• Monitoring the effectiveness of training programmes and making recommendations for improvement.
• Identification of industry trends and developments to implement best practice in learning and development.
• Execution of training needs assessments and collaborating across the bank to identify gaps in knowledge and skills.
• Participation in projects and initiatives to improve operational efficiency and effectiveness in relation to learning and development.
• Identifying risk and issues internally within team and ability to escalate appropriately.
• Maintain Barclays branding, ensuring all materials are reflective of the standards; adhering to Barclays governance, standards and policies.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.