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Date live:
Oct. 01, 2025
Business Area:
Group Technology Service Management
Area of Expertise:
Technology
Reference Code:
JR-0000069891
Contract:
Permanent
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Explore locationAs a Service Manager, you will take ownership of critical IT services across Barclays’ global technology estate. You will ensure our services are resilient, scalable and consistently deliver to agreed performance standards to meet our client’s (Amazon/Apple) service level agreements. Acting as the bridge between technology teams, business stakeholders and external partners, you will be accountable for end-to-end service performance, continual improvement and proactive risk management.
To be successful as a Service Manager, you should have experience with:
ITIL v3 or v4 certification (or extensive experience working in an ITIL-aligned environment).
Previous experience of of delivering results in IT Service Management disciplines Technical Resilience, Capacity Management, Service Level Agreements, Configuration Management, Incident, Problem and Change Management, Data Backup and Recovery
Exceptional communication and stakeholder management skills, with the ability to influence at all levels and translate technical issues into business impact.
Demonstrable success in driving service improvements and delivering measurable operational outcomes.
Some other highly valued skills may include:
Previous experience within the financial services or banking technology sector.
Experience of managing end-to-end services or customer journeys across multiple business units.
Exposure to multi-platform service management, including cloud services such as AWS and hybrid on-prem/cloud environments.
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
This role will be located at our Knutsford office.
Purpose of the role
To manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and to manage IT Service risk across the organisation management of IT Services to support the banks operations and representing Technology service performance with senior stakeholders and managing IT service risk across the organisation.
Accountabilities
Assistant Vice President Expectations
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.