Global Head of Digital, Data & Analytics

­­­­­­­­­­­­­­­­­­Overall purpose of role

To lead all digital services teams across the UK and India supporting the Global Transaction Banking (GTB) agenda and set the strategic direction. Accountable for driving business and client value delivering key strategic initiatives across our digital strategy, our pivot towards a customer journey led approach and unlocking high quality business capabilities used by customers, clients and colleagues.

Key Accountabilities

• Overall accountability for improving client digital experiences required to grow client satisfaction and client adoption of our digital channels
• Development of strategic direction for the Global Transaction Bank digital portfolio, including the implementation of strategies delivering market-leading digital propositions to our global client base, and developing modern ways of working across all teams supporting the digital agenda to deliver high quality client outcomes at pace
• Management of the Global Transaction Bank digital portfolio, including development of a team of digital professionals with expertise in digital product ownership and other relevant disciplines, oversight of their performance, implementation of clear goals and objectives, oversight of department efficiency and effectiveness
• Monitoring the financial performance of the digital portfolio, including revenue, profitability, and cost control.
• Relationship management of the Global Transaction Bank digital portfolio stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services throughout the development process
• Alignment of Propositional and Commercial outcomes to the wider Business Agenda and Strategy and ratifies the Benefits Cases from both a cost to deliver and achievability perspective
• Prioritisation and management of the digital backlog of requirements both at Journey/capability level and within the scope of the defined Projects/Releases
• Development and implementation of policies and procedures for the Global Transaction Bank digital portfolio, including risk management (identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s digital portfolio and compliance functions) and digital governance and procedures
• Analysis of the bank's current digital landscape, identify key digital assets and gaps, and develop a roadmap for future digital initiatives

Purpose of the role

To manage a specific product or portfolio and set the strategic direction. Provide support to the bank's senior management team, and to manage product development risk across the organisation. 

Accountabilities

• Development of strategic direction for a specific product or portfolio, including the implementation of up to date methodologies and processes.
• Management of a specific product or portfolio, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness.  .
• Relationship management of specific product or portfolio stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services.
• Development and implementation of policies and procedures for the specific product or portfolio.
• Management of specific product or portfolio risk, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s specific product or portfolio and compliance functions.  .
• Monitoring the financial performance of the specific product or portfolio, including revenue, profitability, and cost control.
• Conducting thorough market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities.

Manager Director Expectations

• To manage a large, complex or diverse function and take accountability for the strategic direction of the function to significantly strengthen successful and efficient businesses and contribute to the strategic initiatives of the Barclays Group
• Lead and mentor high performing teams and embed a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects, act as a profound technical expert and thought leader, Identifying new and innovative/ground breaking ways of working. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.
• Drive and achieve overall success and / or competitiveness of a business division by influencing senior leaders and committees.
• Strategically assess and manage risks to protect the business division / function and growth.
• Influence company policy and develop functional procedures in conjunction with senior leaders / strategic positions across the business.
• Demonstrate interpretative thinking for innovative solutions in complex situations and conceptual thinking in completely new situations.
• Exercise management authority to make significant / complex business and strategic decisions that impact the Barclays Group, business division or function.
• Negotiate with and influence stakeholders at a senior level both internally and externally and foster growth for Barclays business.
• Mandated as the business division/ functional spokesperson or representative to external bodies and shapes the public image of Barclays.
• Demonstrate exceptional knowledge of how business divisions and functions integrate with the Group to achieve the overall business objectives alongside industry theories and practices within own discipline.
• Maintain broad and comprehensive functional expertise and significant product knowledge.
• Accountable for the control and governance agenda of the business division / function.
• Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.