Engineering Manager - OSS and Tools

Join Barclays as an Engineering Manager for Operational Support Systems and Tools, where you'll play a key role in supporting the growth and evolution of our OSS capabilities. As the company establishes six new functions to strengthen its operational support landscape, you will help build and lead a new engineering team to drive this transformation. We're hiring two Engineering Managers - one aligned to Network Assurance and the other focused on OSS & Tools Product Design & Management. This is a unique opportunity to contribute to the development of strategic platforms and services in a dynamic, large-scale technology environment.

To be successful in this role, you will need the following:

• Expertise designing and delivering products for Zero touch operations, closed loop auto-remediation and AIOps across the Network, Infra and Edge platforms. An industry Expert in fine-grain Network Assurance and Observability.
• Hands-on expertise in End-to-end Solution design and Architecture, Systems Integration, Low-Level Component Design and Agile Methodologies within Network OSS domain.
• Expertise building scalable software solutions using Open-source technologies and leveraging industry standard integrations like TMF APIs, Netconf, etc.
• Expert level experience in designing solutions for large scale Service Provider or Enterprise Networks in these domains - Order management, Inventory Management, Provisioning/Activation, Discovery & Reconciliation, Alarm Management, Performance Management, Test & Diagnostics, Network Plan and Build.
• Demonstrable experience with Large scale streaming pipeline based analytics and AI ML based RCA and Remediation.
• Strong knowledge and demonstrable hands-on experience with Open-source and standards like eTOM, TMF SID, OpenAPI, ETSI NFV, etc.

Other highly valued skills include:

• Hands on Expertise in Designing scalable architecture systems and ability to craft frameworks to deploy the same (zero-touch pipelines).
• Expertise in IaaS and programming (python or similar) and knowledge of scalable software architectures (micro-services etc).
• Expertise in Public, Private and Hybrid Cloud technologies across broad Network (physical and wireless), deployment models and usage of Infrastructure as Code.
• Demonstrable experience of product development leadership in one or more of these domains - Service Assurance, fulfilment, Provisioning, Activation, Inventory Management or Workflow Orchestration.
• Experience with NetSecDevOps way of working and experience in delivering runbooks, Network Service Models and blueprints for enablement of Zero Touch Ops.

You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

The successful candidate will be based in 1CP, London.

Purpose of the role

To  lead and manage engineering teams, providing technical guidance, mentorship, and support to ensure the delivery of high-quality software solutions, driving technical excellence, fostering a culture of innovation, and collaborating with cross-functional teams to align technical decisions with business objectives. 

Accountabilities

• Lead engineering teams effectively, fostering a collaborative and high-performance culture to achieve project goals and meet organizational objectives.
• Oversee timelines, team allocation, risk management and task prioritisation to ensure the successful delivery of solutions within scope, time, and budget.
• Mentor and support team members' professional growth, conduct performance reviews, provide actionable feedback, and identify opportunities for improvement.
• Evaluation and enhancement of engineering processes, tools, and methodologies to increase efficiency, streamline workflows, and optimize team productivity.
• Collaboration with business partners, product managers, designers, and other stakeholders to translate business requirements into technical solutions and ensure a cohesive approach to product development.
• Enforcement of technology standards, facilitate peer reviews, and implement robust testing practices to ensure the delivery of high-quality solutions.

Vice President Expectations

• Contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and escalate breaches of policies/procedures.
• Define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• Be a subject matter expert within own discipline and will guide technical direction. Lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. Train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.