ER Case Management Specialist (VP)

As a Barclays employee Relations (ER) Case Manager, you will be responsible for providing end to end ER support and advice to managers and HRBPs within the ER Case Management Service Line across all Barclays businesses. Case Managers will ordinarily be aligned to a specific client group but will be afforded opportunities to obtain experience across all our UK businesses. This role support cases across all businesses and can be based in London.

Key Accountabilities:

• Attending as ER support for managers in meetings, typically in investigation, disciplinary and grievance hearings and witness interviews
• Independently leading, scoping and conducting investigations.
• Advising on complaints of harassment, from informal resolution to oversight of any formal process to a successful conclusion
• Assessing cases and providing advice on potential Conduct Rules breaches in line with the UK SMCR regime
• Provision of analytics, insights and trends to HRBPs and case escalation point of contact
• Ensuring accurate data is recorded for all ER cases enabling greater visibility, trend analysis and insights
• Supporting on the more high risk/complex/senior level cases, involving regulatory matters, including liaison with senior stakeholders
• Working across ER Case Management, other areas of ER and HR regarding process improvement identification and working to implement improvements

Essential Criteria:

• Depth of ER technical skills as an SME, particularly in relation to all elements of case management, ideally supported by an ER or Employment Law / relevant Legal qualification
• Experience of working with a fast paced, complex client group as a “trusted advisor”
• Solid understanding of regulatory landscape. Excellent working knowledge of internal policies and procedures and forthcoming developments both internally and externally
• Experience of managing a range of ER processes including investigations, disciplinary, grievance, capability, sickness management, exit management etc.

Other highly valued skills:

• Highly developed organisational skills and ability to work under pressure due to the volume of cases and projects being managed
• Influencing and negotiating skills – having the ability to influence senior stakeholders in complex and high risk cases
• Strong team skills – working collaboratively and flexibly with colleagues as part of the Case Management team and the wider ER Service line
• Computer literate with knowledge and experience of using Microsoft packages and familiarity with handling and analysing data and MI
• Experience of working in a global organisation (European ER experience would be beneficial).

This is a permanent role strictly based in London.

Purpose of the role

To support the business with the management of employee relations cases, in line with relevant policies, procedures and regulatory requirements. This includes providing professional advice, support and guidance to managers and employees on a range of topics (including Disciplinary, Capability, Grievance and Sickness), and investigating matters where required. 

Accountabilities

• Provision of ER advice on a range of topics, including reviewing and drafting of documentation, advising on process as well as potential employment / legal risk. Supporting directly where required, often with senior complex, and regulatory matters.
• Investigations to resolve employee complaints, grievances, and disciplinary matters and guidance on the completion of these, supporting managers and employees as required.
• Employee relations policies and procedures development, implementation, and maintenance, aligning these to all applicable laws, regulations and the overall business strategy.
• Production and deployment of ER training in coordination with our control partners with a focus on prevention.
• Production and delivery of ER metrics, sharing insights with stakeholders on employee relations issues and trends.

Vice President Expectations

• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.