Senior Product Manager

Join us as a Senior Product Manager where you will have an opportunity to shape and drive the delivery of joined-up payments propositions to support key client use-cases such as the retail collections and the payment of vendors.

Barclays Global Transaction Banking has an excellent set of payment capabilities, and these are critical to our clients’ operations.  We seek individuals who will help build propositions through collaboration and ideation resulting in the business growth for both Barclays and our clients.  We provide clients with a full range of effective and market-leading cash management solutions, covering all the major payments and collections products to support their needs. Within Cash & Cheque product, we manage propositions that supply and collect physical cash for our clients, as well as solutions through which our clients can issue and clear cheques.

Our goal is to design, build and manage products on an end-to-end basis that generate sustainable returns by helping clients to achieve their business ambitions in the right way. The successful candidate will have a strong understanding of payments and experience in propositional design and development, including features, pricing, processes, controls and performance measurement.  As a Senior Product Manager, you will scan the marketplace and listen to the voice of the customer through direct client engagement and in close collaboration with client-facing teams.

To be successful in this role you will have:

• Proven track record of owning and delivering product propositions and cross function initiatives.
• Experience identifying and implementing improvements to processes and/or products and services.
• Commercial acumen and understanding of income and cost drivers for payments solutions.
• Understanding of Corporate client needs and drivers to ensure we deliver solutions that delight our customers.
• Robust analytical capability, with a problem-solving mindset

Desirable skills/Preferred Qualifications include:

• Experience of product management in a financial services organisation
• Basic knowledge of the full range of business disciplines e.g. Compliance, Operations, Service, Sales, Marketing, IT, Finance, HR, and Risk.
• Broad understanding of product lifecycle discipline
• Awareness of products and services available across financial services and, specifically, in the area of payments.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

 This role is located in London.

Purpose of the role

To develop and manage the success of specific financial products and services, providing in-depth expertise on a particular product line, bridging the gap between product development, marketing, sales, and customer service. 

Accountabilities

• Provision of SME expertise on specific products and services to customers and colleagues, including features, functionalities, benefits, limitations, risks and compliance.
• Identification of market trends, new features, regulatory requirements and potential risks, and analysis of data obtained from sales figures and, customer feedback, to support the product development process, and communicate key findings to relevant stakeholders to improve product offerings.
• Response to customer inquiries, resolution of issues, and provision of guidance on product usage.  .
• Presentation of the advantages and features of the product to potential customers, building trust and encouraging adoption.
• Assistance with the development and execution of marketing materials for the product, such as brochures, presentations, and online content.
• Participation in training sessions and workshops to share product knowledge and expertise with colleagues and other stakeholders.
• Participation in events, conferences, and other networking opportunities to showcase the product and generate interest.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.