BA4 - Private Clients Executive

Essential Skills/Basic Qualifications:

• A successful candidate will have sound knowledge of investments and banking related operational procedures, plus lending and understanding of security requirements in a similar capacity. The ideal candidate will also have an understanding of risk and control frameworks and procedures. It is also preferred that the incumbent has experience in wealth management related systems.

• The right candidate should preferably have a professional diploma or degree in finance or banking preferred or CA but not essential.

Desirable skills/Preferred Qualifications:

• A successful candidate should be fluent in English

• The ideal candidate will be naturally positive and self-motivated. She/He will thrive in an environment where they can use their initiative to reach both personal and professional goals, and demonstrate interest in financial markets.

• The right candidate will also have the ability to clearly present complex information both written and orally, as well as possess the strong aptitude for problem solving using a rational approach, and ability to prioritise, organise and multi-task with ease.

• The ideal candidate should be adaptable to working under pressure with a heavy workload

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Work location is Mumbai.

About Private Bank

As Private Bank, we strive to provide the right solutions for our diverse clients through our international network of specialists, located in vibrant financial hotspots around the world. Together we serve 10 different client segments to whom our businesses offer a wide range of products and services.
The Private Bank supports HNW, UHNW and Family Office banking, investment and credit needs through a dedicated Private Banker, Service Manager and team of investment and wealth specialists.  With offices in the United Kingdom, Ireland, Monaco, Switzerland, India and Dubai, the Private Bank offers our international client base access to a fully bespoke service. The business is high growth and significantly invested in delivering high touch personal services and creative client solutions with access to the Corporate and Investment Bank. More complex products are available through the Private Bank; including structured credit and derivative margin trading, direct access to trading desks for equity and FX forwards.
Our business also provides banking, credit, cash management and investment expertise to our clients through a value adding relationship-led service, product specialists and digital channels. Operating from London, Jersey, Guernsey, Isle of Man, Glasgow and Dubai we directly serve eight client segments of Fiduciaries, Family Offices, Captives, Funds Administrators, Corporates, Premier Global, Local Business and Local Premier & Retail, together with supporting the booking of HNW and UHNW clients onto our Jersey and Isle of Man platforms.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager. ­­­­­­­­­­­­­­­­

Overall purpose of role

The role holder supports Private Bankers in acquiring, servicing and retaining clients.  They play a key role in delivery of overall business objectives and delivery of its targets and goals.  They will provide exceptional service to clients, building trusted relationships, and be a key point of contact for all day-to-day operational matters. They will lead all aspects of client related administration.

Key Accountabilities

60-70% Client Servicing

• The role holder acts as the key point of contact for a portfolio of clients dealing with day-to-day administration across the range of services and products which includes payments processing, credit cases submissions, client on boarding and client data maintenance.

• They will be required to respond in a timely and professional manner to client requests, owning task execution end to end, working pro-actively with Operations and various departments to ensure delivery, resolve issues and reduce/remove errors.

• Role holder must ensure master record is updated with all latest client data, requests and reports, as well as perform daily monitoring, operations and transactions on clients' accounts in accordance will all corporate policies, procedures and internal/external regulatory requirements.

• Role holder assists the Private Banker(s) in administration and management of client relationships including attending meetings (to observe/take notes or on own where advice is not required), drafting of letters and other documentation, and production of annual client reviews all overseen and signed-off by the Private Banker.  At all times role holder keeps Private Banker(s) fully informed of interactions with clients and shares any insights gained through client servicing.  They will be sure to route clients to bankers when conversation moves toward giving advice or when a sales opportunity is identified

30-40% Sales Support

• The role holder will organise and support Bankers’ preparations for successful client engagement; e.g. by preparing a full client brief in advance of a meeting; researching a prospect; preparing relevant documentation etc.  They will also on occasion attend client meetings and events when appropriate to establish strong and enduring working relationships.

• The role holder will support and monitor relationships with the clients, working alongside the Private Banker to ensure quality service is provided at all times.  They will ensure quality, accurate and timely execution of all client and administrative items, daily operations and transactions on clients' accounts, and reporting of all risk events and complaints. 

• The role holder will act as the key contact point for clients dealing with day-to-day administration in relation to a range of services and products and acts as liaison between Private Banker and specialist product areas, e.g. Investments, Credit, Banking, Fiduciary, etc. to ensure the smooth operation of all services.

• The role holder will handle incoming mail, faxes and phone calls from clients, interacting with the relevant support departments and confirming all relevant actions to the clients.  They will address and solve clients' administration inquiries in order to provide high quality personalised service.

• The role holder will maintain an up to date working knowledge of the markets, economic position, Barclays research view and product set thus being able to provide a view of these to the Private Banker.

Governance and Control

The role holder will:

• Ensure compliance with the Bank’s policy and standards of client service, regulatory compliance requirements, front-office procedures, AML/KYC requirements, product delivery and operating model.

Key clients (internal and external)

Internal Key Clients will include Private Banker and Line Manager.

The role holder will also be primarily responsible for servicing the needs of a portfolio of HNW/UHNW external clients.

Stakeholder Management and Leadership

• Managing key stakeholders and their expectations.

• Handle escalations effectively and work towards speedy resolution. 

Decision-making and Problem Solving

• Effective problem solving skills with a deeper, broader and clear understanding, Commercial effectiveness and reasonably good industry connect which can help the role.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.