Director - Engineering Lead - Digital Investing

Overall purpose of role

This is the Program Manager role within the Private Bank Technology team for managing the India Private bank strategic initiatives which include expansion of business propositions with new products, re-design existing products to make them more rewarding both for clients and the firm and Automation Program and other Operations efficiency initiatives. The Program Manager is responsible for overall successful delivery of the Program objectives and ensuring delivery within the committed budget and timelines. The program aims to grow the business and enhance processes and improve controls. This role requires extensive interaction with operations, business stakeholders, technology change team as well third-party custodians and stakeholders for coordination during design of newer products. The role holder will need to have a deep understanding of the of the Private Bank business model in India and corresponding operations processes across Investments, Settlements, payments, Asset servicing, Transfers, DPM and Wealth management. The role holder will also interact with very senior stakeholders within the bank including APAC CEO, PBWM COO, CIO and other senior MDs. The successful individual will have exception communication, presentation, influencing and interpersonal skills in addition to creative thinking, problem solving mind-set and drive to ensure appropriate solutions are delivered adhering to Barclays strategic architecture and design principles.

Key Accountabilities

• Scope Management: Responsible for delivery of the full suite of initiatives within the PB India strategy portfolio that together aim to achieve the overall business objectives.
• Stakeholder Management: Manages a wide range of stakeholders at all levels of the organisation (including C-suite) across Business, COO< Operations and Technology
• Risk and Issue Management: Manages risks and issues at a high level, focusing on cross-initiative dependencies and potential impacts on the broader programme or business strategy.
• Resource Management: Responsible for ensuring all initiatives are properly resourced both with dedicated team members and with support from all necessary additional functions.
• Financial Management: Manage the overall programme budget, tracking the financial health and ensuring that the programme delivers value. Negotiate the amounts and terms and conditions of technology development and delivery with the various vendors as well as internal teams.
• Metrics: Measures success based on the cumulative benefits delivered by all the initiatives within the program. Focusing on business outcomes, benefits and alignment with strategic goals.
• Change Management: Deals with changes to the overall programme scope and objectives, ensuring that changes across individual initiatives are managed cohesively and don’t negatively impact the overall program.
• Work extensively with the Private Bank Operations, business teams including front office relationship managers, product and investment advisory teams, operations teams, legal, compliance, audit and the COO and transformation teams during implementation.
• Create and execute a delivery plan for the strategic initiatives.
• Execute all projects and programs in a timely fashion and within set budgets.
• Understand all global and regional regulatory deliverables and work with global change and technology delivery teams to deliver the same in a timely fashion and within identified budgets.
• Chair the program governance meetings with business stakeholders and appropriately prioritize projects and deliverables with the right balance of available capacity to delivery commitments.
• The role holder will work with the team to resolve all issues and roadblocks in a timely basis and provide regular updates to various senior stakeholders and central program governance forums.
• The role holder will also manage implementation of enhanced process controls working with appropriate vendor and internal teams with an objective of reducing CASS breaches.

The role holder will support the technology and business teams involved in a project through the full SDLC. This includes ensuring initial analysis is accurate, assisting development teams with queries. Writing and executing test scenarios and test cases. Support the business through the UAT phase by being responsible for answering questions about system functionality and ensuring business requirements are met by the system.

Purpose of the role

To lead the portfolio management team in the delivery of successful projects, while ensuring that portfolio management processes and practices are aligned with controls and governance standards and that projects are aligned with the organisation’s strategic objectives. 

Accountabilities

• Leading of portfolio management team, including setting of portfolio vision, management of portfolio performance, and provision of guidance and support to portfolio analysts.
• Monitoring of portfolio performance, including tracking of project progress, managing budgets, identification of thematic risks and issues, and reporting on portfolio status to senior management.
• Management of portfolio documentation, including aggregation of portfolio book of work, schedules, and budgets, and ensuring that portfolio documentation is up-to-date and accurate.
• Facilitation of portfolio governance, including ensuring that projects are aligned with the organisation’s strategic objectives, aligned with the controls and governance standards and that portfolio thematic risks and issues are managed effectively.
• Managing the portfolio Book of Work outlining the sequence and dependencies of change initiatives, considering factors like resource availability, stakeholder buy-in, and potential risks.
• Facilitation of change management activities, to ensure that change initiatives are successfully implemented and embedded in the organisation.
• Continuous improvement of portfolio management practices, including identification of areas for improvement and implementation of changes to improve portfolio performance.
• Collaboration with stakeholders, including senior management, project teams, and external partners, to ensure that portfolio management practices are aligned with their needs and expectations.
• Development of portfolio management processes that are aligned with controls and governance standards and that support the delivery of successful projects.

Director Expectations

• To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..
• They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
• Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
• Escalates breaches of policies / procedure appropriately.
• Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
• Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
• Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
• Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
• Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
• Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
• Negotiate with and influence stakeholders at a senior level both internally and externally.
• Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
• Mandated as a spokesperson for the function and business division.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.