Head of Business Management - GTB Americas

Overall purpose of role

Partner with the business to deliver to a Consistently Excellent standard, including driving our strategy, operating with effective control, delivering accelerated excellence activities and executing the change and regulatory agenda. Simply put, enabling our business to deliver for our clients, communities and each other. 

Support the Head of Global Transaction Banking (GTB) Americas and their leadership team to:

• Maximise business performance through focusing on improved returns, sustainable growth, an excellent control environment, exceeding client satisfaction and having highly engaged colleagues.
• Set, own and constantly review the strategy for GTB Americas
• Lead and engage the local colleagues including focused inclusion and improvement of our talent bench-strength.
• Role model the Barclays Values and Mindset.

Key Accountabilities

Lead and inspire the GTB Americas Business Management team , engaging with senior stakeholders from across GTB and ICB and the group to achieve GTB Americas objectives. Ensure support for all run and change activity including overall governance and support to the Head of the Business in achieving their objectives.  Specifically:

Drive Business Performance, Efficiency and Strategy execution

• Support the Head of the Business and key stakeholders in driving financial and cost performance.
• Define, track and report on strategy execution
• Deliver senior business management support for Head of GTB Americas and leadership team
• Co-ordinate engagement on Real Estate/Premises strategy, resource allocation, MTP and SI 
• Provide oversight on central administrative activity

Optimise impacts of global or local business change on through robust change acceptance and communication

• Coordinate the change agenda across key regulatory,  operating model and strategic business programmes; 
• Support in developing the internal engagement strategy; 
• Represent the local business in respective steering committees, working group and/or governance fora

Lead and oversee business transformation including strategic ambitions and client proposition development 

• Representation at global transformation initiatives or programmes
• Development and ongoing review of business strategic ambitions 

Make the business a great place to work

• Support  “colleagues voice” delivery and delivery of  “Your View” objectives
• Support delivery and collaboration across GTB Americas colleague value proposition including recognition, well-being, citizenship etc. 
• Support the GTB Americas Early Careers and general talent programmes

Protect the business and work closely with our Risk partners and 2 LOD

• Protect our licence to trade alongside our control partners and 2nd line of defence
• Plan and oversee management of risk and control related activity and lead GTB Americas response to regulatory change 
• Review & embed policies and procedures and ensure controls align to our business

Skills

Decision-making and Problem Solving

• Future focused
• Strategic mindset for decision making.
• Understand the competition landscape and the future direction for GTB.
• Proactive, commercial and execution focused in approach.

Understanding of analysis:

• Highly numerate.
• Uses the insights gained from data analytics to inform decisions and action.

Commercial Skills:

• Understanding of the US market.
• Understanding risk and balancing the needs of clients with the ambitions of the Bank.
• Finding ways to exceed client needs.

Person Specification

Essential

• Consistently met and exceeded challenging targets.
• Seasoned Business Manager or experience in supporting a front line business and/or strategy consultancy
• Successful track record or executing change and having influence and impact at a senior level
• Successful track record of building and developing talented & diverse teams and leaders.
• Demonstrated ability of challenging the status quo and being curious about new ways of doing business.
• Exceptional communication & presenting skills.
• Build strong relationships and endear fellowship across Corporate Banking & Barclays.
• Act with honesty, trust, integrity & empathy in all dealings and decisions.
• Proven ability to flex leadership style as needed to get the best out of all individuals.

Salary / Rate Minimum: $ 220,000

Salary / Rate Maximum: $ 275,000

The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.

Purpose of the role

To provide operating and administrative support to senior leaders, simultaneously shaping and executing long-term strategic change, whilst helping to navigate complex challenges in the performance of their roles

Accountabilities

• Implementation of Target Operating Model, business development, and financial and non-financial resource allocation, providing strategic insight and thought leadership.
• Strategic support to and oversight of demand pipeline and the book of work, including assistance in the development and execution of strategic initiatives, projects, research, and analysis to support decision-making.
• Support to and guidance for operational efficiency and colleague/customer/client experience within the organisation, including the identification of areas for improvement, streamlining of processes, and implementation of best practices to enhance productivity, effectiveness and experience.
• Management of of people plan, talent development and succession planning including the identification of high-potential employees, provision of mentorship and guidance, and support to leadership development and diversity initiatives.
• Communication with internal and external stakeholders, management of communication channels and ensuring effective coordination across different departments and teams.
• Participation in compliance activities such as SMR and other regulatory registrations/certifications, as well as support for crisis management and risk mitigation, including the development of contingency plans, coordination of responses to emergencies, and business continuity.
• Management of all organisational/team requirements relating to technology, real estate, people and communications in conjunction with relevant partners across the firm.
• Enablement of oversight of risk management and compliance with internal and external requirements, including internal Governance on critical control activities in partnership with the CCO team, such as Records Inventory and RCSAs.
• Cost control and workforce management of the Business/Function, including involvement in financial analysis and planning, forecasting, and monitoring of financial performance against targets.

Director Expectations

• To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..
• They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
• Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
• Escalates breaches of policies / procedure appropriately.
• Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
• Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
• Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
• Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
• Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
• Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
• Negotiate with and influence stakeholders at a senior level both internally and externally.
• Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
• Mandated as a spokesperson for the function and business division.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.