Global Service Manager (Payroll) – Full Time Contract Ending in April 2027

In this Vice President level role, you will act as the Global Service and Vendor Management Lead for the Payroll function, overseeing all service management activities, including governance, reporting and analytics, and risk and control, coordinating across our regional teams to identify and resolve thematic service challenges and opportunities where these arise. You will manage vendor governance, working with our partners to ensure cost efficiency, contractual compliance and consistent service performance. Working closely with the Payroll Portfolio Business Manager, you will contribute across multiple concurrent projects, playing a key role to help shape and define new ways of working and improved service standards.

As Global Service and Vendor Manager, you will work across a diverse set of internal and external stakeholders, including Finance, Risk, Compliance, Technology, global payroll teams and third‑party suppliers. You will bring clarity and structure, acting as a trusted advisor and business partner who can land quickly, prioritise effectively and deliver at pace. You will support senior stakeholders, manage governance rhythms, oversee business management activities, and ensure a strong control environment, while influencing continuous improvement across processes, data quality and service operations. This role requires a highly organised, analytical individual with strong service or business management experience and the confidence to drive outcomes across a broad and complex stakeholder landscape.

To be successful as a Global Service and Vendor Manager (Payroll) – Full Time Contract Ending in April 2027, you should have experience with:

• Presentations and Communications - able to draft accurate, concise and relevant presentations and communications.

• Risk and Control Expertise – governance, drafting of Policies and Standards, controls.

• Excel and Data Management skills – analytical capability required.

• Service Management Expertise – governance, issue resolution, controls, performance monitoring.

• Vendor Management Experience – including cost oversight, contract performance and relationship management.

Other highly desired skills include:

• People management experience.

• Business management or governance background.

• Experience working in Payroll or adjacent operational functions.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

Purpose of the role

To deliver HR services and support to Barclays colleagues, candidates, alumni and third-party vendors. 

Accountabilities

• Delivery and execution of HR operational activities aligned with people leader and colleague journeys aligned with bank policies and regulations, including performance management, rewards, benefits and learning operations documentation, coordination, and administration.
• On- and offboarding of new employees, (including orientation, documentation, coordination, exit interviews), knowledge transfer performance, rewards, learning operations and related administration.
• Maintenance of colleague personal and reference data in relevant HR information systems, ensuring data accuracy and compliance with data privacy regulations, reporting and analytics.
• Provision of guidance and support on candidate, colleague and alumni queries relating to HR policies, procedures, processes, or guidance.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.