Performance & Insights Lead

Join us as a Performance & Insights Lead at Barclays within the Chief Security Office to lead a team to connect and visualise data from both internal and external stakeholders. You’ll be working closely with central technology and data teams as well operational experts from across: physical security, the court orders service, specialist investigational and intelligence teams to lead in producing actionable insights and reports that support strategic decision-making. 

Key skills required for this role include:

• Data Analysis skills
• Content Strategy and Creation
• Content Marketing

Other skills that would be useful in this role:

• Understanding of UX/UI
• NPS
• Service Now

You may be assessed on key critical skills relevant for success in role, such as risk and controls, communication skills and interaction with a diverse range of stakeholders, as well as job-specific technical skills .

This role can be based in Northampton, Knutsford or Glasgow.

Purpose of the role

To develop, track and analyse operational metrics through trend analysis and client insights, and translate outcomes to support with data driven decisions. 

Accountabilities

• Collaboration with teams across the bank to align and integrate analytics and reporting processes, including COO and Group functions to share data.
• Development and monitoring of operational metrics, reports and dashboards to track KPIs for banking operations.
• Identification of industry trends and developments to implement best practice in analytics and reporting procedures, and controls to mitigate risks and maintain efficient operations.
• Participation in projects and initiatives to improve analytics and reporting efficiency and effectiveness.
• Development of reports and presentations on translated data and communicate findings to internal senior stakeholders.
• Execution of automated trend analysis and client insights, standing good vs bad data, to identify trends, patterns and insights that can inform decision making and process improvements with human feedback.
• Identification of areas for improvement and providing recommendations for change in analytics and reporting processes.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.