AV Onsite Operations and Events Support Lead

Join us as an AV Operations and Events Support Lead in Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences.

To be successful as an AV Operations and Events Support Lead you should have experience with: -

• Proven experience in AV operations and technology management within a corporate or enterprise setting.

• Strong leadership and team management, with a track record of guiding teams toward operational goals.

• Demonstrated expertise in workplace collaboration tools and media services, including MS Teams, MTR, CVI, and digital signage systems.

• Hands-on experience with TV distribution and digital signage platforms such as Bightsign, Tripleplay, Uniguest, Mediastar, and Onelan.

• Familiarity with ServiceNow for incident and change management, hardware asset tracking, and service quality monitoring.

• Advanced skills in managing live events, including audio mixer operation, camera control, and AV input matrix management for executive and company-wide gatherings.

• Knowledge of videowall solutions and AV control systems such as Crestron, Extron, QSC, NEC, Biamp, and Shure.

• Intermediate programming and device configuration skills are essential.
  Excellent troubleshooting and problem-solving abilities related to AV systems and technologies.

• Ability to work collaboratively with cross-functional teams and stakeholders at all levels.

• Strong organizational and time-management skills, ensuring the timely fulfilment of business requirements.

• Effective verbal and written communication skills for interacting with both technical and non-technical audiences.

• Continuous learner, motivated to stay updated on technology trends and AV solutions.

Some other highly valued skills may include: -

• AV Systems Expertise - Hands-on knowledge of AV platforms including Microsoft Teams, Cisco Collaboration Endpoints, Digital Signage, TV distribution, and control systems like Crestron and Extron. Intermediate programming and device configuration skills are also needed.

• Communication & Stakeholder Management -Demonstrated ability to communicate with clarity and confidence when engaging diverse stakeholders, including high-profile and VIP executives.

• Skilled in managing expectations, delivering concise updates, and ensuring a polished, professional experience during critical meetings and events.

• Troubleshooting and Problem-Solving -Expertise in diagnosing and resolving AV system issues promptly, leveraging tools like ServiceNow for incident and asset management.

• Adept at applying analytical thinking to minimize downtime and maintain operational excellence.

• AV Certification like CTS/CVE/Cisco certifications is preferred.
  ITIL certification will be preferred.

• Experienced in designing and implementing AV Infrastructure end to end.

• Industry knowledge and up-to date AV products awareness is desirable.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Pune.

Purpose of the role

To  lead and manage engineering teams, providing technical guidance, mentorship, and support to ensure the delivery of high-quality software solutions, driving technical excellence, fostering a culture of innovation, and collaborating with cross-functional teams to align technical decisions with business objectives. 

Accountabilities

• Lead engineering teams effectively, fostering a collaborative and high-performance culture to achieve project goals and meet organizational objectives.
• Oversee timelines, team allocation, risk management and task prioritization to ensure the successful delivery of solutions within scope, time, and budget.
• Mentor and support team members' professional growth, conduct performance reviews, provide actionable feedback, and identify opportunities for improvement.
• Evaluation and enhancement of engineering processes, tools, and methodologies to increase efficiency, streamline workflows, and optimize team productivity.
• Collaboration with business partners, product managers, designers, and other stakeholders to translate business requirements into technical solutions and ensure a cohesive approach to product development.
• Enforcement of technology standards, facilitate peer reviews, and implement robust testing practices to ensure the delivery of high-quality solutions.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.