Intelligent Technology Operations - Strategy & Performance Analyst

Join us as an Intelligent Technology Operations - Strategy & Performance Analyst at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences.

To be successful as an Intelligent Technology Operations - Strategy & Performance Analyst you should have experience with:

• Has proven ability to manage large-scale strategic initiatives, deliver results under tight deadlines and comfortable to work with stakeholders across all levels of the organisation.
• Ability to drive data-driven analysis, create compelling and concise narratives for presentation to senior executives and work with stakeholders across the organisation to drive execution and focused delivery.
• Ability to create compelling and concise narratives for presentation to senior executives through data-driven analysis.
• Strong presentation skills with hands-on experience with MS Powerpoint; Has story telling ability to unpack overarching story tailored to audience through infographics and visuals.
• Has proven project management background – demonstrating ability to ensure projects/initiatives are kept on track, proactive monitoring of progress, timely escalations and delivering of regular updates.
• Is passionate on making valuable impact, collaborating with teams and driving impactful change.
• For the 2 out of the 4 roles, technical experience is required – ie. conversant with scripting language like Python, Shell, Bash, Ansible; has working knowledge of middleware and caching components (Gemfire, radis, WebSphere, NGINX, Tomcat, etc.); has working knowledge of JavaScript, Rest APIs, AWS, APAS – allowing understanding of technical book of work and providing ability to ‘bridge’ technical gaps and ability to recommend solutions to unblock challenges.

Some other highly valued skills include:

• Creative, thinks outside the box
• Has good problem-solving skills and able to ‘connect the dots’
• Proactive and have the ability to adapt quickly – open to change and have an optimistic mindset

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Pune.

Purpose of the role

To support the implementation of major changes and improvements to the organisations IT service management practices by driving strategic initiatives to modernize, transform and future-proof how the bank delivers and supports technology services. 

Accountabilities

• Establishment of KPIs to measure the success and impact of specific transformation programmes, and actively monitor KPIs to identify the ongoing effectiveness of the initiative, improvement areas with the IT service management framework, and mitigate any potential issues.
• Analysis of emerging IT service management tools and platforms to discover if they can support the banks transformation goals and future needs.
• Manage the selection and seamless implementation of new tools and platforms into the IT service management processes, while overseeing the migration of data from legacy systems, to improve system efficiency and reduce manual workload.
• Development and communication of change management strategic initiatives, visions and goals through workshops, sessions, and various communication channels to highlight the benefits and impact of modernising, transforming, and future-proofing the way the bank delivers and supports its technology services.
• Prioritisation of the bank’s initiatives based on their impact on the bank’s goals, resource availability and feasibility, and develop and monitoring a clear execution plan for each transformation project to ensure a successful implementation.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.