Comms & Engagement Specialist

Join Barclays as a Communications & Engagement Specialist, where you will operate at the centre of a fast-paced, creative, and highly visible environment. This is a role for someone who thrives on ownership and impact and is trusted to deliver end-to-end communications and engagement initiatives that shape how colleagues experience the IB COO strategy. Working closely with senior stakeholders in a collaborative, close-knit team, you will bring clarity to complexity, elevate content and execution standards, and help drive a culture that values curiosity, quality, and empowerment—ensuring every output is purposeful, aligned, and delivers measurable value.

To be successful in this role, you should have:

• Advanced, hands-on expertise in Microsoft 365 tooling, particularly SharePoint Online, PowerPoint, Outlook, and Word
• Strong written communication, editing, and storytelling capabilities
• Excellent aesthetic judgement across layout, structure, and presentation
• The ability to act as a quality gate for content and communications outputs
• A strong understanding of content lifecycle, access management, and digital governance
• Confidence in operating as a subject matter expert for platforms and tooling within the function
• The ability to work effectively within a hub-and-spoke operating model
• Strong interpersonal skills, enabling delivery through influence rather than authority
• Comfort working with diverse stakeholders across operations and technology teams

Additional highly valued skills include:

• Practical experience using AI-enabled tools and automation to improve efficiency and quality
• A strong orientation towards simplification, standardisation, and scalable ways of working
• Confidence in making day-to-day decisions and managing delivery trade-offs

You may be assessed on key critical skills relevant to success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology skills, as well as job-specific technical expertise.

This role is based in Glasgow.

Purpose of the role

To build strong and effective partnerships with the senior leadership of the organisation, advising on how to engage and influence employees to achieve the business’s goals, through an insight-based employee communications strategy, backed up with outstanding execution capability.

Accountabilities

• Leadership communication, using detailed, systematic insight research to help senior leaders understand employee sentiment, and empower them to communicate empathetically with their people.
• Business strategy alignment, building belief in the strategy of the organisation, and the progress being made, with a strong focus on the impact employees have on the client experience.
• Culture and employee proposition communication, designing and implementing communication interventions that influence individual behaviour to create a culture built on the Barclays Mindset; demonstrate why the organisation is a great place to work.
• Change delivery, creating communication interventions that build employee commitment and capability through organisational change.
• Crisis and issues management, working closely with the senior team as part of the management response, focused on the role of employees in engaging clients.
• Capability building, leading and developing a high-performing team, building individual skills and team capabilities.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.