Employee Relations Case Management Data & Insights Specialist

In this role, you will act as a key enabler of data-driven decision-making within the Employee Relations Case Management (ER CM) function. You will be responsible for transforming complex ER data into compelling visual narratives that highlight trends, risks, and opportunities, helping stakeholders across the organisation take informed action. By applying best practices in data storytelling, visualisation, and design, you will create dashboards and reports that are clear, accurate, and impactful. You will also ensure data integrity through rigorous governance, cleansing, and validation processes, while leveraging AI and automation to streamline reporting and enhance operational efficiency.

You will support the continuous improvement of ER CM analytics by identifying opportunities to optimise reporting workflows and partnering with technology teams to implement innovative solutions. Your role will involve building relationships with internal stakeholders to ensure seamless delivery and alignment with business needs. Additionally, you will contribute to enhancing the colleague experience by improving HR journeys and supporting the upskilling of ER colleagues in data literacy and analytics tools. Your ability to interpret data and translate it into actionable insights will be critical in driving a culture of excellence and continuous improvement across the ER function.

To be successful as an Employee Relations Case Management Data & Insights Specialist, you should have experience with:

• Experience with HR analytics preferably in financial services, ability to collect, manipulate and analyse data into easily identifiable insights.

• Analytical mindset – Able to detect outliers by observing movements and trends in data. Be able to investigate issues and identify the drivers. 

• Experience with data storytelling, dashboard design, and senior executive reporting, and presenting data findings to leaders in a clear and compelling way.

• Familiarity with AI and automation frameworks for reporting and data processing.

• Understanding of ER processes, case management tools and metrics.

• Advanced Excel skills, and proficiency in data visualisation tools (e.g., Power BI, Tableau, Qlik view and analytics platforms)

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills

Your role can be located from our Glasgow or London office.

Purpose of the role

To monitor and ensure adherence to data quality standards, processes, and initiatives to enhance overall data quality and enable effective decision-making. 

Accountabilities

• Identification and prioritisation of critical data elements requiring quality improvement.
• Development and maintenance of data quality dashboards and reports to track progress and communicate data quality performance.
• Analysis and evaluation of data quality issues and trends  and perform root cause analysis to clearly articulate the problem.
• Development and implementation of thematic data quality strategies and policies aligned with the bank's overall data governance framework.
• Triage, prioritisation and determination of criticality of data quality issues managing associated risks, issues and dependencies, driving management and facilitation of data quality issue remediation and return to green plans.
• Definition of requirements and specifications for proposed data remediation efforts to meet regulatory commitments, risk controls and business objectives.
• Recommendation and implementation of data quality improvement technologies and tools, including use of machine learning.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.