Relationship Manager

Relationship Manager | Barclays | London.

Join us as a Relationship Manager at Barclays! We are seeking an experienced and motivated Relationship Manager to join our Crown Dependencies business within the Private Bank, focusing on Corporate Service Providers (CSPs), and other introducers of non-personal business. In this client-facing role, you’ll be responsible for managing key introducer relationships, assessing and business accepting referred client business and supporting the delivery of investment services to corporate clients in collaboration with Barclays' Corporate Banking and Investment Advisory teams.

Working across a network of professional intermediaries, you’ll support new and existing referrals ensuring appropriate due diligence and risk management processes are applied. You’ll act as a trusted contact for introducers, manage ongoing KYC/CDD, and play a central role in enabling investment opportunities for corporate clients.

This opportunity is ideal for professionals with relationship management experience in corporate or intermediary banking, who enjoy building networks and working cross-functionally to deliver tailored client solutions.

Essential Criteria:

• Relationship Management – Proven ability to manage and grow professional introducer relationships across trust, corporate, and intermediary sectors.
• Risk & Due Diligence – Strong understanding of KYC/CDD with experience assessing and accepting referred business within risk frameworks.
• Cross-Functional Collaboration – Ability to coordinate with Corporate Banking, Risk, and Investment teams to deliver seamless client solutions.

Desirable Criteria:

• Investment & Banking Knowledge – Familiarity with delivering investment services to corporate entities in partnership with internal teams.
• Commercial Focus – Demonstrated ability to identify new opportunities and support revenue growth through introducer networks.
• Industry Presence – Experience working with CSPs, Trust Companies, and active participation in related professional networks.

This role is based in London.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

Purpose of the role

To establish and nurture profitable partnerships with both corporate and individual clients. It's the bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long-term success. 

Accountabilities

• Management of client relationships to identify the clients financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement and additional services to support client needs.
• Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations.
• Design of customised solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio.
• Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank.
• Provision of guidance to clients to support their financial decisions, offering advice, risk management and wealth management strategies support, and updates on market trends to ensure a positive and continuous relationship.
• Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimise potential losses.
• Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy.
• Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.