Senior Marketing Operations Manager

Join us as Senior Marketing Operations Manager, where you'll play a central role in shaping how marketing support Barclaycard Payments' transformation agenda. You will work closely with the Chief Transformation Office and a portfolio of programme and project managers, acting as the key point of contact for marketing. You’ll advise on operational setups, drive process improvements, and oversee programme delivery and change management, collaborating with senior stakeholders to ensure marketing initiatives are executed efficiently and compliantly in a fast-paced, high-impact environment.

To be a Senior Marketing Operations Manager, you must have:

• Deep command of marketing operations, with a clear understanding of how marketing functions in complex environments.

• Expertise in change and programme management, with experience delivering multiple initiatives and driving transformation.

• Knowledge of regulated service provision, ensuring marketing operations comply with regulatory requirements and best practice.

Some other highly valued skills include:

• Direct experience deploying AI programmes within marketing operations.

• General project and programme management and technical skills, including PRINCE2, Lean, and Six Sigma, demonstrating robustness and structured delivery.

• Enterprise leadership experience, including running large programmes and communicating effectively across hierarchies.

• Proven presence and credibility at department or enterprise level, able to act as a steward of marketing operations and influence key stakeholders.

This role can be based in London or Northampton.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

Purpose of the role

To develop and implement marketing governance frameworks and ensure marketing activities are planned and tracked in line with compliant with industry regulations and company policies and reporting requirements

Accountabilities

• Development and maintenance of the bank's marketing governance framework including, where appropriate, policies, procedures and guidelines on marketing practices, risk and compliance aligned to the bank’s regulatory requirements.
• Identification, assessment and communication of potential risks associated to marketing initiatives, including where appropriate branding, reputation, compliance and finance, to the relevant stakeholders.
• Development of risk mitigation strategies and execution of marketing audits to minimise the effect of potential risks on operations, and communicate key insights to stakeholders.
• Delivery of training content on marketing governance policies and procedures to colleagues, where needed.
• Provision of support and guidance on compliance concerns and principles to marketing teams.
• Collaboration with teams across the bank to promote the integration of marketing governance practices into the bank’s operations.
• Monitoring of performance against marketing governance frameworks and where required support on team reporting requirements.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.