Markets Technology Application Support Analyst

Join Barclays as a Markets Technology Application Support Analyst, where you’ll play a pivotal role in shaping the future of our digital landscape—driving innovation, stability, and excellence. In this role, you will provide essential support for our Rates applications, ensuring the resilience of our critical technology infrastructure. You’ll be responsible for proactively monitoring systems, resolving complex technical issues, and minimising disruptions to our operations, all while contributing to a high-performing global team.

This is a full-time onsite role, requiring presence in the office 5 days per week. The team covers core hours between 08:00–19:00 CET through a rotating shift pattern (early, middle, and late shifts). Occasional weekend work (a few times per year) may be required to support activities such as Business Continuity Management testing.

To excel in this role, you should have:

• Proven experience providing application support for time-critical systems, ideally within a fast-paced trading floor environment.
• Strong analytical skills, with the ability to troubleshoot and debug complex technical issues effectively.
• A solid understanding of core IT infrastructure components, including Linux or Windows Server OS, MS SQL or Oracle databases, networks, load balancers, and storage systems.
• A collaborative mindset, with experience supporting business stakeholders and working seamlessly with technical teams across multiple geographies.
• Fluency in both French and English.

Some other highly valued skills may include:

• Experience providing application support within the financial services industry.
• A strong understanding of trading business concepts, end-to-end business processes, and workflows.
• Foundational knowledge of ITIL principles and practices.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

The successful candidate will be based in Paris.

Purpose of the role

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. 

Accountabilities

• Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Analyst Expectations

• Perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• In-depth technical knowledge and experience in their assigned area of expertise.
• Thorough understanding of the underlying principles and concepts within the area of expertise.
• Develop technical expertise in work area, acting as an advisor where appropriate.
• Have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Take responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies/procedure appropriately.
• Take responsibility for embedding new policies/procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex/sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.