Head of Wholesale Client Onboarding Change

Join Barclays as Head of Wholesale Client Onboarding Change where you'll play a pivotal role as Continuous Improvement (CI) Lead in championing the CI culture across Corporate, Banking and Markets KYC and Refresh services as we strive to achieve best in class performance for our clients and colleagues. At Barclays, we don't just anticipate the future - we're creating it. You will be part of the WCOB (Wholesale Client Onboarding) Change Team reporting into the India Head of WCOB operations and functionally into the Global Head of WCOB Change. You will be responsible for owning the Continuous Improvement agenda and driving execution in partnership with WCOB service leads. Your role will also be responsible for prioritising and executing initiatives to drive improvement in key efficiency, control and client/colleague experience service metrics.

To be successful in this role, you should have,

• Extensive experience as Change professional with the ability to challenge the status quo, questioning established processes to drive innovation/transformation.

• Excellent communication (oral, written and presentation) and influencing skills with proven experience in PowerPoint and managing/ delivering/presenting key messages to senior stakeholders across multiple geographies.

• Experience mobilising and delivering large and small scale change projects with an ability in managing people through change, supporting colleagues with change implementation and fostering a continuous improvement culture.

• Knowledge of WCOB activities including client/customer/product KYC onboarding and refresh.

• Self-motivated, capable of working independently, and a proactive approach to solving operational inefficiencies with practical and innovative solutions.

Some other highly valued skills may include,

• Experience of operating in a matrix environment across operations and technology.

• Working experience in the Financial Services Industry.

• Ability to manage multiple deadlines across competing priorities.

• Experience leading and delivering change within a time bound regulatory driven operation.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in our Pune office.

Purpose of the role

To manage change projects that help the organisation achieve its strategic objectives, while ensuring that projects are delivered on time, within budget, in control and in compliance with regulatory requirements and internal policies and procedures. 

Accountabilities

• Management of change projects within the organisation, ensuring that they are delivered on time, within scope, budget, and to the required quality standards.
• Development and management of project plans that outline the scope, objectives, timelines, and resource requirements for change projects.
• Communication with stakeholders, including senior management, project teams, and external partners, to ensure that they are informed about project progress and that their needs and expectations are being met.
• Management of project teams, ensuring that they are properly resourced and that they have the necessary skills and expertise to deliver on project objectives.
• Management of project budgets, ensuring that projects are delivered within the agreed budget.
• Creation of reports on project progress to ensure that proposed solutions are delivered on time and within budget.
• Management of project risks, ensuring that risk, assumptions, issues and dependencies are identified, assessed, and mitigated as necessary.
• Facilitation of change management activities, including training and communication, to ensure that change projects are successfully implemented and embedded in the organisation.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.