Senior Process Architect - Technology Standards Governance

Step into the role of Senior Process Architect - Technology Standards Governance. At Barclays, we are more than a Bank, we are force of progress. As a Senior Process Architect - Technology Standards Governance you will collaborate with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank.

To be a successful Senior Process Architect - Technology Standards Governance, you should have experience with:

• Process Design and Optimization: The Senior Process Architect is responsible for designing, optimizing, and maintaining ITSM processes to ensure they are efficient, effective, and aligned with organizational goals. This involves mapping out tasks, inputs, outputs, and responsibilities clearly.

• Control Landscape Definition: They must define the control landscape, ensuring that all processes are underpinned by robust and appropriate controls. This includes defining and documenting controls designed to test adherence to standards and ensuring these controls are integrated into the overall process framework.

• Governance and Compliance: Ensuring that all process documentation meets overall requirements, is fit for purpose, and is maintained within governance frameworks is crucial. This includes adhering to regulatory requirements and internal policies.

• Risk Management: A critical responsibility is managing control lineage within the Enterprise Risk Management Framework. This involves identifying, assessing, and mitigating operational and technology risks associated with ITSM processes. The Senior Process Architect must ensure that controls are in place to manage these risks effectively.

Additional relevant skills given below are highly valued:

• Collaboration and Communication: They must work closely with various stakeholders, including operational process owners, risk management teams, and technology teams, to ensure that processes and controls are aligned with organizational objectives and risk management strategies.

• Continuous Improvement: The Senior Process Architect should continuously monitor and improve ITSM processes and controls, leveraging feedback and data to drive enhancements. This includes staying updated with industry best practices and emerging trends in ITSM and risk management.

• Training and Support: Providing training and support to ensure that all relevant personnel understand and can effectively implement ITSM processes and controls is also a key responsibility. This includes developing training materials and conducting workshops or training sessions.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Pune.

Purpose of the role

To collaborate with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank. 

Accountabilities

• Development, implementation and maintenance of IT service processes, activities, delivery, and staff for a large IT function, aligned to the banks objectives, industry standards and best practice.
• Communication of all process changes and improvements to relevant stakeholders, ensuring buy-in and adherence, through the development of reports and performance metrics, to support the decision-making process.
• Development of KPIs and analysis of data from various sources to enhance the effectiveness and efficiency of the current delivery processes and support the identification of improvement areas within the IT service delivery processes.
• Collaboration with the bank to assess their needs and the technology team to understand their capabilities to provide an efficient and effective service delivery processes aligned with banks goals and regulatory requirements.
• Development of detailed documentation of IT service management processes to support the consistency and repeatability of service delivery.
• Provision of training and education to IT staff and stakeholders on new or revised IT service management processes and best practices.
• Identification and management of risk and control issues pertaining to the Technology Standards and processes.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.