Storage Operations Engineer

Job Title: Storage Operations Engineer
Location: Pune

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.  If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs

Hybrid Working 
Structured hybrid role:    
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home.  We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Introduction 

The Storage Operations Engineer will be responsible for the effective day-to-day deliveries of the Backup and Storage Infrastructure at a global level for Global Storage in conjunction with all BUs and functions across Barclays. The Global Storage team works along with Teams at various locations and supports BAU Operations, Changes, Upgrades, etc as per requirement. We expect you to possess DevOps mentality and help us to transform STORAGE function to agile way of working.

The Storage Operations Engineer is responsible for ensuring that all services operated by Global Storage meets / exceeds client service levels. The Storage Operations Engineer will have a strong understanding of the storage technologies in place at Barclays and the services that storage underpins. The Storage Operations Engineer will use his knowledge to ensure all storage systems/solutions are available as per given measures.

What will you be doing?
•    Incident/Change & Problem Management to ITIL standards.
•    Perform activities such as Monitoring, Break-fix, troubleshoot issues happening on day-day basis.
•    Close liaison with other Infrastructure teams within or outside of Hosting Services.
•    Suggestions for any required infrastructure changes and or tuning to enhance performance.
•    Understands the alert weightage & work on them as priority.
•    Should work on Event Monitoring tool Such as Netcool and Ticketing Tool as Service Now.
•    Production of new documentation, training guides and presentations for internal teams & other team members as necessary during the role holder activities

What we’re looking for:
•    Understands the criticality of environment quickly with naming conventions used.
•    Understands the alert weightage & work on them as priority.
•    Should have Worked on Event Monitoring tool Such as Netcool.
•    Should have good Administration and Troubleshooting skills Primarily on - NAS (File) & SAN (Block)  Storage technology.
NAS Technology – Isilon, Netapp
SAN Arrays (EMC PMAX/AFA, IBM XIV and Pure Storage)  | SAN Switches (Cisco, Brocade) 
•    Good To have exposure to Backup Technologies - IBM TSM/Spectrum Protect, Data Domain, ECS, Centera.
•    Should have sharp identification and analysis skills.
•    Should be able to open to learn new technology as per business requirement.
•    Should be able to work with different storage vendors in coordinating & fixing issues.
•    Exposure on ticketing tools like Service Now.
•    Monitor log files, performance issue for critical systems.
•    Should have a good communication skill.
•    

Skills that will help you in the role:
•    Working exposure in Storage Operations of large environment & knowledge for Virtualisation & Cloud technologies.
•    Bachelor’s degree is must.
•    Process validation working knowledge for Backup technologies.
•    Understanding & experience working on Windows & UNIX OS platforms.
•    Ability to work effectively across time zones and geography. 
•    Good to have Storage Technology Certifications.

Where will you be working?
Pune

Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset 
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.
 #Infrastructure Engineering