AVP ECM Partner Program Analytics

Assistant Vice President, ECM Portfolio Analytics
Wilmington, DE

As a Barclays Assistant Vice President (AVP), ECM (Existing Customer Marketing) Portfolio Analytics, you will be responsible for providing existing customer portfolio analytics to support portfolios from our Airline partners. This is an opportunity to utilize all available data sources the bank has to support the existing customer side of the consumer cards business. You will also have an impact on partner business marketing strategies and provide trends and insights into the portfolio performance.  

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

We currently offer a hybrid working model where colleagues have the flexibility to split their time working from home and an office. Everyone has the opportunity to integrate their professional and personal lives through this dynamic working model.

What will you be doing?

•    Analyzing customer behaviors, trends, profiles, and other data sources in support of the partner’s business and communicate them to internal and external stakeholders
•    Being responsible for generating insightful analysis to drive recommendations to help and support the partner improve their business
•    Reviewing profitability Key Performance Indicators to understand root causes of areas of focus around wallet share growth and profitability
•    Working within multiple analytical and data environments including AWS, Tableau and SAS
•    Working and collaborating with primary internal stakeholders from Credit and Data Analytics and Partnership Segment team leadership
•    Collaborating with Marketing, Risk, Finance, Customer Delivery and Customer Experience teams

What we’re looking for:

•    Bachelor’s degree is required; previous experience in Financial Services Industry and credit card P&L knowledge 
•    Solid knowledge of SAS, Excel and Tableau                    
•    Solid communication skills, with the ability to present information clearly, in both written and verbal form
•    Ability to work independently and in a team environment

In addition to the skills required to execute the job well, we're looking for people with the following capabilities to grow and contribute to our culture:

•    Empathy: An ability to see a situation from another person’s perspective 
•    Ownership: A strong sense of pride in your work
•    Connection: Build relationships with partners and colleagues 
•    Innovation: Openness to finding creative solutions
•    Persistence: Desire to go above and beyond when necessary to get the job done
•    Collaboration: Work well with others while building projects together

Skills that will help you in the role:

•    Master’s degree and quantitative disciplines is preferred
•    Solid analytical experience in financial services industry; credit card experience is preferred 
•    Solid experience with SAS/SQL or other relevant statistical tools 
•    Analytical experience that specifically includes segmentation and dashboard creation

At Barclays we understand that power of great customer experiences and we work hard every day to make sure that the needs and expectations of our customers are met and exceeded.  We focus our energies on making every customer engagement better than before.    

Where will you be working?

Barclays’ Wilmington campus boasts a recently renovated office space featuring a cafe, coffee bar, wellness breakout spaces and more. The campus is located along the historic Wilmington Riverfront where a glance out our windows reveals a scenic look at the Christina River and a growing riverfront community of luxury apartments, shops and restaurants. Additionally, the Wilmington train station is a short walk away, making travel from New York and Washington, DC fast and convenient.

We offer an environment that enables you to thrive and make an impact. Our colleagues are hard-working, focused on solutions, and collaborative. Here you will find people helping people at every level. Our culture is dedicated to innovation and maintaining a sense of balance and well-being.

#LI-Hybrid