Portfolio Demand Manager

Job Title: Portfolio Demand Manager
Location: Pune

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.  If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs

Hybrid Working

Structured hybrid role:    
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home.  We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Introduction:

The Portfolio Demand Manager role is focused on supporting CDS and its Demand Management team, which sits beside the Project Management office as a part of the overall CDS Portfolio Office. 

This involves various activities related to the management of demand and work requests that arise for CDS’s services. Such demand arises from sources internally to CDS and from other areas of the Corporate Bank. Activities include but are not limited to: Supporting and helping coordinate mid-term planning (MTP) for future years; Supporting and managing requests raised against current year’s interlocked demand (current year’s MTP); Tracking financial and capacity interlocks; Managing funding movements and change tracking; Tracking spend; Tracking capacity vs doability vs forecasts; Tracking front door activities; Reporting and MI provision; Dealing with queries regarding demand and funding; Coordinating stakeholder engagements; Overseeing dashboard creation and maintenance; Data quality monitoring; Process governance (incl. SLAs, work request dormancy; work request (EO & PWR) approval processes; Training provision, etc.

What will you be doing?

•    Collaborate in close partnership with UK counterpart(s) within the global Demand Management Team
•    Ongoing maintenance of the MTP PWR Tracker to track and report on work requests, associated funding interlock movements, financial spend, prioritisations, deferral of demand, etc. against the current year’s demand (current year’s MTP) – includes Single Order Book (SOB) extracts, OBN validation/verification, and data analysis
•    Deal promptly and effectively with queries regarding demand, funding interlock, spend, work requests (PWR) and other related aspects regarding current year’s demand (current year’s MTP)
•    Help run, support and contribute to monthly stakeholder engagement meetings (e.g. TC Connects, etc.)
•    Escalate risks and issues regarding the portfolio promptly and effectively with the relevant parties to help minimise portfolio exposure 
•    Collaborate closely with Demand Management team and key stakeholders internal and external to CDS to support and help coordinate the MTP process for future years’ demand – this involves tracking the MTP as it evolves and iterates through various stages of maturity toward sign-off and baselining 
•    Track and maintain views of the portfolio in terms of doability vs forecasts
•    Track and report on front door activities and housekeeping (e.g. Engagements Online governance, PWR SLAs and dormancy, PWR approval processing, etc
•    Reporting and MI provision built on effective oversight of dashboard creation and maintenance of high standards of data quality
•    Provision of training to CDS team members on processes and procedures

What we’re looking for:

•    Advanced Excel skills underpinned by a robust understanding of how to analyse financial and project data underpinned by a keen eye for detail and ability / instinct to intuit & address data anomalies.
•    Excellent written and oral communication skills, including ability to write & present a range of materials (e.g. presentations, reports, etc.) and to communicate effectively with stakeholders at all levels. 
•    Strong interest in reporting, excellent presentation skills and an eye for detail coupled with strong PowerPoint knowledge and presentation skills, balanced by sound stakeholder management.
•    Sound experience of the project management lifecycle and the governance aspects thereof.

•    Experience and interest in tracking financial data coupled with experience of developing / managing data reporting would be advantageous, 
•    Strong analytical skills, ability to understand complex issues and quickly absorb information, and conceptual and creative problem-solving excellence with a background in Financial Services desirable.
•    Good understanding of system development life cycle, project management and system implementation lifecycle methodologies.
•    Knowledge in program/project management, and delivery and implementation of large technology solutions.

Skills that will help you in the role:

•    The right candidate will be analytically and action oriented, will be highly numerate with an excellent eye for detail, and will be a self- starter and an innovative thinker with the ability to deliver quality results with a challenging but positive, collaborative and influential style while able to operate effectively and cohesively as part of a geographically disparate team. 
•    Strong oral and written communication skills underpinned by a strong collaborative approach – ability to communicate clearly and concisely, while demonstrating active listening and ability to be assertive when required, coupled with ability to create and deliver strong, insightful presentations.
•    Demonstrable ability to challenge effectively and assertively in order to drive key outcomes and accountability in collaboration with the CDS change leads, counter-balanced by a self-motivated, analytical and results-focused outlook, underpinned by strong problem-solving, an ability to assimilate and analyse data, monitor progress, and negotiate / implement resolutions.
•    Ability to meet/exceed targets and work under pressure coupled with the ability to balance competing needs and interests.

Where will you be working?
Pune


Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

#Change Delivery and Service Management