AVP Software Engineer

Embark on a transformative journey as a Software Engineer.  At Barclays, our vision is clear –to redefine the future of banking and help craft innovative solutions. You will be working between the Run-The-Bank Support Team and the development team and will act as a technical SME and escalation contact for all technical matters. In this role you will be responsible for ensuring incidents are resolved within defined Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) by the SMEs and designing fixes where required.  For any required fixes you will work with the development team(s) to build and test fixes, and the subsequent deployment.  In addition you will be responsible for the deployment of new changes into the production environment.

To be successful as a Software Engineer, you should: (Max 5 Bullets)

• Experience with ITIL awareness – Incident and problem management, stakeholder management, and live incident troubleshooting

• Experience in MS SQL/Oracle, Autosys/TWS , AppDynamics/ITRS or similar technologies

• Experience in Unix, Shell / Perl scripting and Python scripting 

• Experience working under a DevOps model, with hands-on experience operating and developing various automation tools such as Nolio or Chef.

• Hadoop (HDFS , MapReduce) support and implementation, understanding Hadoop clusters ,loading data from disparate data sets, managing hBase,  ETL support experience.

Other highly valued skills include:(Max 5 Bullets)

• Exposure to programming  ( J2EE); microservices

• Experience with support for applications hosted on AWS

• Experience with logging tools like  Elastic, Kibana or Splunk

• Site Reliability Engineering and Observability experience

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills

This role is located in Whippany, New Jersey.

Purpose of the role
To manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and to manage IT Service risk across the organisation management of IT Services to support the banks operations and representing Technology service performance with senior stakeholders and managing IT service risk across the organisation.   

Accountabilities
· Development of strategic direction for IT Services, including the implementation of up-to- date methodologies and processes.
· Management of the IT Services department, including oversight of IT Services colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness.  .
· Relationship management of IT Services stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services.
· Development and implementation of policies and procedures for IT Services, implementation and adherence of control targets and standards, policies and procedures for IT Services, managing adherence to group SLAs and controls associated with core technology production activities in incident, problem, and change.
· Management of IT Services risk, including identification of potential IT Services risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s change and compliance functions.  .
· Monitoring the financial performance of the IT Services department, including revenue, profitability, and cost control, driving value from any commercial agreements, strong management of any directly controlled costs etc.
· Management of IT Services projects, including driving successful research and related product launches, and deliverance of integrated solutions to clients.
· Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.


Assistant Vice President Expectations
· Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
· Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
· Take ownership for managing risk and strengthening controls in relation to the work done.
· Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
· Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
· Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
· Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
· Influence or convince stakeholders to achieve outcomes.


All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.