Private Banker AVP

This role is deemed as a Controlled Function role under the Central Bank of Ireland Fitness and Probity Regulations and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

As a Barclays Junior Private Banker, this is your opportunity to work with Senior Private Bankers in growing, managing, and maintaining existing relationships with ultra-high net worth private banking clients either resident in EEA or directly linked to the EEA region. You will be acting as a trusted advisor to clients and providing access to the full range of investment solutions, banking services, credit/lending solutions, Structured Solutions, Wealth Advisory, Philanthropic services available from Barclays Private Bank. 

•    Working in partnership with Private in identifying and developing new business opportunities, netting new asset, credit, investment acquisitions, and revenues
•    Delivering high quality bespoke advice, maximising value for our clients and negotiate the best commercial outcome
•    Assisting the team with proposition development and their coordination of subject matter experts from across the bank to negotiate and deliver solutions to clients 
•    Engaging with digital technologies, products and solutions that are relevant to the Private Bank business and have the ability to use them to enhance the service provided to clients

Essential skills
•    Exceptional relationship skills and experience of managing and handling the needs of private client individuals and families, analytical reasoning and judgement to solve problems
•    Solid grasp of clients’ needs and a keen interest in markets and investments and a willingness to keep up to date with all global market developments 
•    Some experience in controlling and monitoring of risk within a client book and an interest in achieving competency in the areas of banking, credit and investments
•    Skilled in engaging and influencing others to create and grow effective partnerships across the entire organisation, and externally, to drive performance 

Preferred skills
•    Irish Qualified Financial Advisor QFA designation or the Accredited Product Advisor APA designation, or studding towards these and solid grasp of the digital landscape
•    You will be a fluent speaker in English, and knowledge of other any European languages would be an advantage
•    Business development skills, an interest in suitable investment solutions and awareness of global and market conditions on AML and KYC

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests. 

Accountabilities

• Provision of customer service through various communication channels including chat, email and phone.
• Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution   for each case.
• Collaboration with teams across the bank to align and integrate customer care processes.
• Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
• Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
• Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
• Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Assistant Vice President Expectations

• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.