Personal Assistant

Join us as a Personal Assistant at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences. In Compliance we act as guardians, shielding Barclays’ customers, colleagues, assets, shareholders and reputation from the ever-evolving risks and challenges that face a modern banking business. This is an exciting opportunity to come and join a newly established team who are vital to the way the Compliance Function operates, doing challenging and rewarding work that really matters by providing exceptional PA support to our senior leaders.

We’re looking for proactive and highly organized multi-taskers with excellent prioritization and time-management skills. You will be part of a team of PAs within our Pune hub, providing professional and efficient PA support for multiple Directors (Ds) across the Global Compliance function. Successful candidates will be expected to work closely with a number of global senior executives and their support offices across 3 time zones – APAC, EMEA&UK and US.

Basic/ Essential Qualifications:

• Experienced PA/EA supporting MDs and Ds

• High level of skill/competency in IT – Microsoft Office (Outlook, Word, PowerPoint, Excel)

• Proven experience of working within a fast paced and demanding environment.

Person Specification

• High degree of professionalism and communication skills – ability to deal with a range of people including senior stakeholders and situations

• A flexible approach and the ability to adapt to different leadership styles of senior management

• Strong attention to detail and highly organized.

• The ability to respond to changing priorities and urgent requests and multi task in a busy challenging environment with minimum supervision

• Proactive and strong foresight, flagging key deliverables/deadlines

• Decisive and confident, ability to work accurately and effectively under pressure and feel comfortable instructing and directing members of the team when necessary

• Strong Interpersonal skills and team player

• Discrete and trustworthy, experience of dealing with confidential and sensitive matters

• Priorities workload to use initiative and priorities own work and meet deadlines

• Flexible, adaptable and comfortable with change

• Needs to be able to enjoy a busy and demanding workload with a high degree of interaction and interruption

• Work completed accurately and to high standards

The role will be based of Pune.

Purpose of the role

To provide administrative and organisational support to executives, managers, or teams. To manage schedules, acting as a trusted point of contact, ensuring seamless coordination, efficient task management, and a professional presence for their assigned individuals or teams. 

Accountabilities

• Management of executive, managers or team calendars and overseeing timely responses to meeting invitations and requests.
• Planning and arranging travel itineraries, including flights, accommodation and ground transportation, ensuring timely and efficient travel for the executive or team.
• Proactively anticipating the needs of the executive or team, prioritising tasks, and ensuring timely completion.
• Management of day-to-day administrative tasks, such as expenses, maintaining filing systems, and ordering office supplies, annual leave records management, distribution list management and organisation management tasks.

Analyst Expectations

• To meet the needs of stakeholders/ customers through specialist advice and support
• Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team
• They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
• Make judgements based on practice and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.